Shipping Policy

At KESTREL THREAD LTD, we aim to provide customers with a clear and reliable ordering and delivery experience.

Order Processing

Orders are processed after successful payment confirmation and are subject to product availability.

Processing times may vary depending on the products ordered, order volume, and fulfilment arrangements.

Orders placed on weekends or public holidays may require additional processing time.

Customers will receive an order confirmation after successfully placing an order.

Shipping Destinations

Available shipping destinations are displayed during checkout.

Customers are responsible for providing accurate delivery information, including their name, shipping address, postal code, and contact details.

Shipping Fees

Applicable shipping charges will be displayed during checkout before payment is completed.

Any promotional shipping rates or free-shipping offers will be subject to the conditions stated on our website.

Delivery Times

Estimated delivery times depend on the destination, shipping service, and fulfilment arrangements.

Where a delivery timeframe has been agreed with the customer, we will deliver within that timeframe.

Unless otherwise agreed, orders covered by applicable UK consumer distance-selling rules must generally be delivered within 30 days.

Occasional delays may occur due to customs procedures, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

If a significant delay occurs, customers may contact us for assistance and information about the options available under applicable consumer law.

Order Tracking

Where tracking is available, tracking information will be provided after dispatch.

Please allow time for tracking updates to appear in the relevant delivery provider’s system.

Incorrect Delivery Information

Please check your shipping details carefully before completing your order.

If you notice an error, contact us as soon as possible at [email protected].

Address changes may not be possible once an order has been dispatched.

Lost or Damaged Parcels

If your parcel is missing, damaged, or significantly delayed, please contact our customer service team.

We will investigate the issue with the relevant delivery provider and arrange an appropriate resolution in accordance with applicable consumer protection laws.

Customs and Import Charges

International deliveries may be subject to customs duties, import taxes, or additional charges depending on the destination.

Any applicable charges and responsibilities will be communicated where required by law.

Contact Us

For shipping enquiries or delivery assistance, please contact:

KESTREL THREAD LTD

Email: [email protected]

Phone: +44 79 022 98528

Business Address:

UNIT 7, NO 510 MONSALL ROAD
MANCHESTER
UNITED KINGDOM M40 8WN